Returns & Refunds

Any unworn piece in its original packaging, with all tags, accessories and Dolce Vita Certificate intact, may be returned within 14 days of delivery for a full refund of the purchase price. Shipping and insurance costs are non-refundable.

Contact our concierge on WhatsApp at +971 50 382 6007 or by email at concierge@dolcevitashopping.com. We will arrange a fully insured collection from your address at no additional cost, in most jurisdictions within one business day of your request.

Once received, the piece is inspected against the condition photographs we hold from dispatch. Provided it matches, your refund is issued to the original payment method within five business days.

Bespoke, sized (for example resized bracelets), engraved or otherwise personalised items are non-returnable. Any piece showing signs of wear beyond the initial try-on falls outside the return window and will be handled under our warranty procedure instead.

In the rare event that a piece arrives with an issue, notify us within 48 hours. We will collect the piece at our cost, verify the condition, and — at your election — replace it, repair it, or issue a full refund including all shipping costs.